FAQS
Shipping & Delivery
How long does it take for my order to be processed and shipped?
We'll handle your order as quickly as possible! You'll receive an email once it's on its way, usually within 1-2 business days.
How can I track my package and receive updates on its delivery status?
Once your order is shipped, we'll send you an email with a tracking number. Please be aware that it may take up to 24 hours for the shipping link to become active. Keep an eye on your inbox for this notification.
What is the estimated delivery time for my order?
Our standard shipping time is 2-5 business days. Once your order is processed, you can expect it to arrive within this timeframe. For more details on shipping, please refer to our Shipping & Returns policy.
What happens if my package is lost or damaged during shipping?
In the rare event that your package is lost or damaged during shipping, please contact us immediately at hello@shopsoulcrafted.com. Include photos of the damaged items and packaging for damaged shipments. We'll quickly fix the problem and make sure you get a new item.
Returns
Can I return a product?
We want you to be happy with your purchase. If you're not satisfied, you can return the product within 14 days of receiving it. Just drop us an email at hello@shopsoulcrafted.com to get the process started.
Do I have to pay for shipping when returning a product?
Yes, customers are responsible for the return shipping cost unless the return is due to an error on our part or a defective product. Check out our detailed Return Policy in our Shipping & Returns section for more information.